Well constructed website, competitive prices, super quick delivery and item really well packaged.
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by David
27/04/2024
Fitted perfectly and appears to be well…
Fitted perfectly and appears to be well made.
Arrived on time.
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by Nick Green
27/04/2024
Let down by poor customer service support!!
I have ordered many parts from eSpares over the years and the service has always been great. Unfortunately this time the process was let down by the website and then the slow, virtually non-existent customer service.
After placing my order I immediately needed to amend the quantity - I thought I may as well replace both catches on the oven doors rather than just the one that had broken. I tried to log on to my order but could not get past the reCaptcha image - the blue wheel kept spinning but site didn’t move on. I tried several times (on the Sunday) and even waited until the following day to try again - still the same so I thought I would try a different method.
I couldn’t find a phone number - that would be too simple - so had to resort to sending a message via their website. It did warn that it may take 48hrs to get a response but I had little choice.
The message was sent on Monday, I didn’t get a response until Thursday - and by this time the order had been despatched.
The call centre agent did advise me to return the package for a refund once it had arrived - but how does that help me?, I needed that part (plus another one) so sending it back would not solve anything.
I have responded to the call centres email but have not had a response as yet.
If I decide to order the additional part I will now be charged for another deliver - I accept it’s only £4 but when the part itself is only £12 that is a 33% increase in my cost - which would have been unnecessary if only the customer service had been a bit slicker.
Come on Screwfix - the service offered by eSpares does not represent the normal excellent service I get from your brand!!
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by Pavlin
27/04/2024
Excellent stuff
Excellent stuff. Highly recommended
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by Mr Les Waters
27/04/2024
Brilliant service
Brilliant service part was as described
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by David Crawford
27/04/2024
Good service
Good dervice
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by GARETH JONES
27/04/2024
Fast delivery.
Fast delivery.
Thanks.
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by Chris
26/04/2024
Very prompt delivery
Very prompt delivery, good price and quality part.
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by Ian
26/04/2024
Easy to use and find part required.
Easy to use and find part required.
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by Annmarie
26/04/2024
Always pleased with e spares.
Always pleased with e spares.. you order your item and I got mine the next day….. There prices are good also..and they keep you informed of your purchase…
Thankyou e spares…
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by JulietteVale
26/04/2024
ordering easy goods received quickly
ordering easy goods received quickly
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by stephenforeman
26/04/2024
Quick supply of right parts and…
Quick supply of right parts and information about fitting
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by Mr Brian Cartwright
26/04/2024
Part was well packaged
Part was well packaged. Turned up next day as paid for. Would recommend this company to anyone of my friends and family that need repair parts for their machines.
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by Brian Green
26/04/2024
good information ,reasonable price good…
good information ,reasonable price good delivery
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by Lynn
26/04/2024
Prompt reply to my query and excellent…
Prompt reply to my query and excellent delivery. The parts were a perfect fit for my dishwasher.
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by Edward
26/04/2024
The service was very fast and the parts…
The service was very fast and the parts were of good quality.
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by andy
26/04/2024
Efficient eSparesMy item was dispatched and delivered on…
My item was dispatched and delivered on time as indicated by eSpares.
The website was very easy to navigate.
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by Anonymous
26/04/2024
Excellent customer service and item…
Excellent customer service and item received was great and arrived so quickly to my door and when I ordered wrong item and I needed to return it everything was done hassle free and if I had an enquiry it was answered so promptly making everything a hassle free experience
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by Rachel
26/04/2024
Swift delivery
Swift delivery, website easy to use, good communication.
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by Nuck
26/04/2024
Really quick service.
Order on a Friday late afternoon (6ish) and delivered on the Saturday, amazing quick service, part ordered was perfect for the job. Amazing service better than amazon.
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